Frequently Asked Questions
Can my tour begin earlier or later?
Yes of course. Our full day tours last around 7 hours and we suggest a meet up time around 10am. If you would prefer an earlier or later start then you only need to ask and we will be delighted to help if we can. Our tours are tailor made for our customers so there are no pressures of time. Also, if you can't spend the full day with us and would prefer a shorter experience, please get in touch and we'd be delighted to help.
Where do we need to meet?
If you are staying in the Peak District area, we can pick you up from the door of your accommodation, or your preferred location, for no extra charge. If you are travelling to the area by train then we suggest Sheffield or Chesterfield. We can meet you at the station - you just need to select the "add-on" during the booking process. If your plans change you can just let us know and we can sort out an amended plan for you.
We can also provide transfers nationwide. If you would like us to pick you up in London, Oxford, York or Edinburgh for example, feel free to let us know and we can quote a price for you.
We can also provide transfers nationwide. If you would like us to pick you up in London, Oxford, York or Edinburgh for example, feel free to let us know and we can quote a price for you.
What about lunch? Can I bring my own food and drink?
Lunch is payable locally. We know all of the best tea rooms, cafes and traditional country pubs in the national park so we can recommend any to suit any particular dietary requirements. Or, if you would like to bring your own food along, that is fine too.
I'm travelling from London. What is the best way to arrange this?
There is a direct train from London St Pancras to Chesterfield, which is only around 20 minutes drive from the national park. The train takes less than 2 hours so it is quite possible to travel up north on the morning of the tour and we can meet you at the railway station. We can adjust the timings of the day to fit in with your travel arrangements. Or maybe you would prefer us to provide transfers from London?
Are the tours private or mixed groups?
All of our tours are for private bookings for 1-4 passengers. That way, we can ensure that the day is tailor made around our customers' preferences. It also allows us to be completely flexible with regards the itinerary, so if you have a last minute desire to swap, say Chatsworth House for Haddon Hall, then we can do that for you.
I am travelling alone. Are the tours suitable for me?
Yes. We have lots of customers who travel alone, from all around the world.
Are the tours suitable for customers with limited mobility?
Yes. Providing that you are able to get in and out of a car, you should be fine. We can fit a folding wheelchair or a light mobility scooter in the vehicle. All our short walks are optional and we can access some wonderful viewpoints without venturing far from the vehicle. All of the country houses that we visit have good facilities for those with mobility issues. We always go the extra mile to ensure that all of our customers feel comfortable and enjoy their experience to the fullest, no matter their age or their level of fitness.
Are the tours family friendly?
Yes, children are very welcome, accompanied by an adult of course. We know some great places in the national park for kids of all ages, as well as the best ice cream and sweet shops!
Do you offer tours for larger groups?
From October 2023, we are transitioning to fully electric vehicles for our tours so the maximum number of passengers would be 4. However, if you are looking to book one of our tours for a larger group, we can try and help with that too. Please email us at tours@liveforthehills.com and we will be happy to provide a quote.
Are the tours dog friendly?
Yes, we will always try and accommodate man's best friend where possible. We use an electric saloon car for our tours so please bear in mind that there would need to be a spare seat for the dog. If you're not sure, please email us and we'd be delighted to help.
Terms & Conditions
Live For The Hills Tours accepts your booking under the following terms and conditions. When making a tour booking with us you agree to be bound by these terms and conditions.
Unless specified otherwise, our tour prices exclude food and drink, any admissions payable locally or accommodation costs.
It is the guests' responsibility to ensure that they have the relevant travel insurance to cover their trip.
If for any reason you have to cancel your booking with us then please do ensure that your travel insurance covers you for your tour. Travel insurance is there to ensure that you aree protected if you have to cancel your trip for any reason. We assume that all of our guests have appropriate travel insurance.
Tour reservations can be made either through our online booking system or uponn payment of an invoice sent by email. It is the customers' responsibility to ensure that they provide correct contact information.
In the unlikely event that we have to cancel your reservation then any monies paid by the customer will be refunded via the original payment method. No further liability by Live For The Hills Tours with regard to the cancellation will arise.
If you have to cancel your tour reservation, please do so via email at the earliest opportunity. We try to be as fair as possible if a cancellation needs to be made and we are happy to liaise with your travel insurance provider. Dependant upon the number of days left before your tour date, our refund policy is as follows:
If you cancel your tour more than 14 days prior to the tour date, 80% of your payment will be refunded.
If you cancel your tour less than 14 days but more than 48 hours prior to the commencement of your tour, 50% of your payment will be refunded.
If you cancel your tour less than 48 hours prior to the commencement of your tour, no refund will be provided.
It is the clients' responsibility to ensure that they arrive at the agreed meeting point on time. Contact details for the driver will be provided prior to the tour. If you are running late, please contact the driver. If there is no contact after 30 minutes, this will constitute a no show and the tour will be forfeited. If this does occur, no refund will be provided.
The client agrees to comply with the laws and regulations of the United Kingdom and comply with reasonable instruction relating to safety.
We do not accept liability for delays caused by circumstances beyond our control and will not be liable for onward transport costs due to late return.
We advise our clients to look after their personal belongings whilst on the tour or exploring the locations. we cannot be held accountable for any loss or damage to the clients' belongings during the tour.
Live For The Hills Tours does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, strikes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, explosion of or radioactive contamination from any nuclear facility or other events beyond our control.
Unless specified otherwise, our tour prices exclude food and drink, any admissions payable locally or accommodation costs.
It is the guests' responsibility to ensure that they have the relevant travel insurance to cover their trip.
If for any reason you have to cancel your booking with us then please do ensure that your travel insurance covers you for your tour. Travel insurance is there to ensure that you aree protected if you have to cancel your trip for any reason. We assume that all of our guests have appropriate travel insurance.
Tour reservations can be made either through our online booking system or uponn payment of an invoice sent by email. It is the customers' responsibility to ensure that they provide correct contact information.
In the unlikely event that we have to cancel your reservation then any monies paid by the customer will be refunded via the original payment method. No further liability by Live For The Hills Tours with regard to the cancellation will arise.
If you have to cancel your tour reservation, please do so via email at the earliest opportunity. We try to be as fair as possible if a cancellation needs to be made and we are happy to liaise with your travel insurance provider. Dependant upon the number of days left before your tour date, our refund policy is as follows:
If you cancel your tour more than 14 days prior to the tour date, 80% of your payment will be refunded.
If you cancel your tour less than 14 days but more than 48 hours prior to the commencement of your tour, 50% of your payment will be refunded.
If you cancel your tour less than 48 hours prior to the commencement of your tour, no refund will be provided.
It is the clients' responsibility to ensure that they arrive at the agreed meeting point on time. Contact details for the driver will be provided prior to the tour. If you are running late, please contact the driver. If there is no contact after 30 minutes, this will constitute a no show and the tour will be forfeited. If this does occur, no refund will be provided.
The client agrees to comply with the laws and regulations of the United Kingdom and comply with reasonable instruction relating to safety.
We do not accept liability for delays caused by circumstances beyond our control and will not be liable for onward transport costs due to late return.
We advise our clients to look after their personal belongings whilst on the tour or exploring the locations. we cannot be held accountable for any loss or damage to the clients' belongings during the tour.
Live For The Hills Tours does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, strikes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, explosion of or radioactive contamination from any nuclear facility or other events beyond our control.
Anything else?
If we can help with any other questions, feel free to email us at tours@liveforthehills.com.
